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First of all: Stay away from downed power lines!! Treat all downed or hanging wires as if they are “live”—energized—and do not go near them. Just because wires may have been knocked around doesn’t mean they’re “dead.” Report any downed, hanging, or burning wires to the police or fire department. Be Prepared
Providing reliable, trouble-free electric service is our top priority. Despite our best efforts, severe weather and the lightning, heavy winds and rain that usually accompany storms are a major cause of power outages.
Here are some tips to help you Act Like Noah and be prepared for, and cope with, power outages.
We’re Prepared, Too Long before a storm hits, we’ve prepared by tracking the path of any severe weather conditions predicted for our area. We use the latest radar and weather monitoring equipment and have NU’s crews ready to respond.
Call us
We’re here to answer your calls 24 hours a day, every day.
Our Customer Service representatives will be happy to help you with any of your questions. During a storm, your call is very important to us. Your reports identifying trouble spots or emergencies, such as downed or burning wires, are helpful as we patrol lines for areas of damage.
In Connecticut and Massachusetts, call us at 1-800-286-2000 (1-860-947-2000 in the Hartford, Conn. calling area; 1-860-947-2000 in the Meriden, Conn area; 781-4300 in the Springfield, Mass. calling area). In New Hampshire,
our Customer Service representatives can be reached at 1-800-662-7764. Call us to report any emergency, such as downed, hanging or burning wires, or if you see a flash or hear a loud noise.
Our automated phone system is quick and easy to use. It’s the most effective way to report a power outage. The automated system rapidly processes your report and provides restoration update information to you if it’s available for your area.
For our hearing- or speech-impaired customers in Connecticut, we have TTY/TDD
telephone access. This service can be reached by dialing 1-800-842-0010
and is available 24 hours a day, 365 days per year. In Massachusetts, this service
can be reached by dialing 1-800-221-1341 and is available Monday through Saturday
from 7 a.m. to 11 p.m. In New Hampshire, call our toll-free TTY/TDD telephone number, 1-800-346-9994,
and type in your message or question. Stayed Tuned
Be ready to stay informed of the storm’s path, our restoration progress, as well as safety tips and clean-up operations. Depending on the severity of any damage to our lines and equipment, we’ll provide updates as soon
as possible. Who Gets Power Back First.
After a major storm, we tackle outages in order of severity. We assess damage, work to make dangerous areas safe as soon as possible, and we work with local town officials to identify priorities
for service—typically, fire and police stations, hospitals, shelters, and water and sewage treatment plants.
Before we can restore service to individual streets, we must first repair damaged substations, main electric lines and wires that feed power to streets such as yours.
If You Lose Power, Don’t Lose Heart We understand how inconvenient it is to be without power. Many of us and our families may be without power, too. We’re working hard to restore your power as soon as possible. Thank you for your patience.
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How to cope if a storm knocks your power out
