Disclaimer: Although you may find the Technical Tips below which Northeast
Utilities is providing to you at no cost and solely for your convenience,
to be helpful, these tips are not intended to replace your information
technology services staff, and may not address all problems that you may
encounter when attempting to connect to our audio Webcast. In offering
these Technical Tips, Northeast Utilities assumes no responsibility nor
does it warrant the performance of any equipment or software.
The archived and bookmarked version of the Annual Meeting will be available
on NU.com within 24 hours of the event.
Q) What software do I need to view the slides associated with the Webcast?
A) Adobe Acrobat Reader.
Q) I’m having trouble displaying the slides – what should I
do?
A) You may need Adobe Acrobat Reader, or if already installed, a newer
version. First, assure that your corporate policies allow you to download
and install Adobe Acrobat Reader. If allowed, then point your browser
to: http://www.adobe.com/products/acrobat/readstep.html,
and download the ‘free’ reader.
Q) What media player do I need to listen to or view the audio or video Webcast?
A) Microsoft Windows Media Player (WMP).
Q) What other equipment do I need to listen to the audio portion of the
webcast?
A) You will also need speakers (internal or external) or headphones;
this assumes that your computer has audio hardware and the associated
software ‘drivers.’
Q) What version of the WMP do I need?
A) That depends on your operating system; if:
- Windows 95 or Windows NT4, then you need v6.4
- Windows 98, 98SE, ME, 2000, XP or Macintosh OS 8.1 or 9.x, then
you need v7.1
Q) What if the player starts, but does not play the Webcast?
A) The first thing to check is whether you are using one of the versions
listed above. The version can be checked by selecting ‘HELP –
About Windows Media Player’ from the WMP menu. If the version is
not one of the versions listed above, then you must download the appropriate
version.
Q) What if the player starts, using WMP v6.4, but produces the following
error when I click on ADVANCED button:
A) There is a finite amount of 'bandwidth' available for us to distribute
this program, so we are limiting the number of streams that can be viewed.
You can try 'audio only' version instead, as we are able to provide
more audio streams.
Q) What if the player starts, using WMP v7.x, but produces the following
error:
A) There is a finite amount of 'bandwidth' available for us to distribute
this program, so we are limiting the number of streams that can be viewed.
You can try 'audio only' version instead, as we are able to provide
more audio streams.
Q) What if the player starts, but the WMP produces an error?
A) Check the error message – if it states that a filter or codec
was not found that would play the file, then either download the appropriate
version of the WMP, or allow the downloading of the updated codec (the
ACELP.net codec is used for this audio broadcast.)
Q) What if the player starts and plays, then starts ‘buffering’,
plays again for a bit, then starts ‘buffering’, and repeats
this scenario?
A) Your network or Internet Service Provider (ISP) connection is not
able to support the stream – try selecting a smaller ‘bandwidth’
stream. For example, if you initially connected at a 100kb stream, then
instead try a 56kb stream. If you have a corporate network connection,
a cable modem or a DSL connection to your ISP, then the higher bitrate
streams should be supported. If you are using a modem, then the lowest
bitrate stream is most likely going to produce the best results.
Q) What if the player starts, indicates that it is ‘Playing’,
but I still do not hear the audio?
A) Verify that you have internal speaker(s), external speaker(s) or
headphones. If external devices are used, verify that they are plugged
into the appropriate audio output port on your computer.
Q) Everything appears to be in order, but I can’t hear anything
from my headphones or speakers?
A) Assuming that you are using a Microsoft operating system -- verify
that your audio volume setting is not ‘muted’ – click
on the audio icon 
in the tool tray by left-clicking on the icon – if ‘muted’,
remove the check mark. You can also increase the volume by moving the
slide indicator upwards. If you have an audio ‘mixer’ driver,
you can also right-click on the audio icon, and select ‘Open Volume
Controls’, and ensure that the appropriate levels are set (not
‘muted’).
Q) I have verified that my speaker(s) or headphones are working properly
by listening to another Webcast – now what do I do?
A) See above to verify that you have the appropriate WMP version, as
well as the appropriate codec. Another possible problem is essentially
a ‘time out’ when attempting to connect to the windows media
stream. It is sometimes necessary to increase the ‘buffering’
parameter to overcome network transmission issues. To increase the ‘buffering’
parameter:
- If using v6.4, then select View/Options/Advanced tab, click the
‘Change’ button, Playback Settings, increase the ‘Buffer’
parameter by 5 seconds, click OK, and attempt to connect again. Repeat
until connection occurs.
- If using v7.1, then select Tools/Options/Performance tab, increase
the ‘Network Buffering’ parameter by 5 seconds, click OK,
and attempt to connect again. Repeat until connection occurs.
Q) None of these suggestions has helped – now what do I do?
A) Contact your information technology staff for assistance.
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