Our Customer Group is focused on service excellence and driven by continual improvement. We offer our customers superior service, value and energy efficiency solutions through a team of engaged employees based in Windsor, Connecticut, Manchester, New Hampshire and Westwood, Massachusetts. We are guided by three key principles:
Communication: Answering customers' needs with proactive, timely responses and helpful information.
Convenience: Bringing a personal touch with every solution, on the phone, on the Web, or in person. We are using state-of-the-art systems and technology to continually enhance our speed and quality of service and the online self-service options our customers value.
Commitment: Advocating for the customer by listening to and incorporating their feedback; resolving issues and completing requests in a responsible, professional way; and continually advancing clean energy and innovative opportunities for customers and communities to reduce energy use. We also partner with organizations in our communities to ensure federal, state and other energy funding programs are helping those who need it most.
More than 3.5 million customers across three states look to NU and its companies for safe, reliable energy and prompt, responsive service, 24 hours a day. For more information about customer assistance programs, please visit our operating company websites: